Microsoft Dynamics 365 Project Service Automation: Latest updates

Running Teams PowerShell Cmdlets in Azure Automation

This article describes the prerequisites and how to run cmdlets from the Teams PowerShell module in Azure Automation runbooks. We also conside...

Enhance Efficiency with the New Queue Items Control in Dynamics 365 Customer Service

The Queue Items control is another addition to the new PCF controls available for Customer Service. This feature allows users to see related q...

Use the modern rich text editor in Dynamics 365 Customer Service

The modern rich text editor is now our advanced editor for an end-to-end enhanced authoring experience. As part of this advancement, we are ph...

Dynamics 365 Sales Overview – Introductory Session [Video]

Get an introductory look at Dynamics 365 Sales through this informative video. The video provides a comprehensive overview of the software, hi...

Understand and know your stakeholders

In this insightful video, the speaker emphasizes the importance of understanding and knowing your stakeholders in the context of Dynamics 365 ...

Adding Search Fields to Dynamics 365 Views and Advanced Contact Lookup

If you're using Dynamics 365 Views and the Advanced Contact Lookup feature in the Customer Service workspace, you may have encountered the iss...

Using Dynamics 365 Customer Engagement to Create a Great Customer Experience

Microsoft Dynamics 365 Customer Engagement is a cloud-based MRP program for companies looking to improve their customer experience. This solut...

AJ Ansari on The MVP Show

In this episode of "The MVP Show," AJ Ansari opens up about his life and family background, his journey into technology, and his Dynamics 365 ...

Improve Customer Service with Dynamics Omnichannel

Microsoft Dynamics Omnichannel for Customer Service is an extension of Dynamics Customer Service that enables unified communication between yo...