Microsoft Dynamics 365 Project Service Automation: Latest updates

Live Chat for Dynamics 365 – Transform Website Visitors into Leads Instantly with our New Omnichannel App!

Effective communication is key to driving sales and ensuring exceptional customer service. To help businesses streamline their communication p...

Maximizing Dynamics 365 Impact with Video Tutorials on Integrated Maps

Maplytics is a powerful, location-based tool that enhances the capabilities of Dynamics 365 CRM by offering deep insights through map visualiz...

Omnichannel for Customer Service – Personal Numbers

Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we can define personal numbers that can be used for inco...

Use expanded Copilot for Service capabilities in your CRM

On July 1, we are introducing several new capabilities in Copilot for Service to further support agents working in their CRM of choice.  The p...

Track Field Service Technicians with Geolocation | Dynamics 365

In Dynamics 365 Field Service, it is possible to track the travel locations of Field Service technicians and their current location. By enabli...

Unlocking customer value with Microsoft Dynamics 365 Field Service through connected services

In an age defined by single-click purchases, instant deliveries, and personalized experiences, customer expectations continue to rise, and fro...

Dynamics 365 Plugin Assemblies. Single or Multiple? You decide!

Organizing and managing plugin assemblies for your Dynamics 365 projects can pose a challenge. While there may be an obvious need for multiple...

Document Automation: Scheduled documents in Power Automate

Take Document Automation to the next level with the DocumentsCorePack Connector for PowerApps and PowerAutomate! The connector is designed to ...

Episode 27 - Tricia Sinclair

In this episode of the Microsoft Spotlight podcast, Tricia Sinclair is featured as a guest, who serves as the Dynamics 365 Customer Service Le...