Microsoft Dynamics 365 Project Service Automation: Latest updates

Upcoming changes to email service notification recipients

If you rely on email service notifications from Microsoft services, it's important to be aware of upcoming changes to the way these notificati...

Modernize customer support with Copilot in Dynamics 365 Customer Service

The year 2023 has ushered in dramatic innovations in AI, particularly regarding how businesses interact with customers. Every day, more organi...

Use Application Insights to diagnose conversations in Dynamics 365 Customer Service

Application Insights, an extension of Azure Monitor, provides greater visibility into conversation-based operational telemetry in Dynamics 365...

2023 Wave 2 Release Notes: D365 Customer Service

The release notes for the 2023 Wave 2 Release of D365 Customer Service are out, and this post is part of a series that will explore the new fe...

Multiple ways to call azure function in Dynamics 365.

If you're looking to integrate your Dynamics 365 instance with Azure functions, this post is for you. The post presents multiple ways to call ...

Experience the Next-generation schedule board in Dynamics 365 Field Service - now generally available!

Dynamics 365 Field Service is a business solution that equips your mobile workers with the resources they need to resolve customer concerns on...

Episode 421 - Project Flash

In this episode of the AZ podcast, the team discusses Project Flash with Pujitha and Sidhanshu. Project Flash is an initiative designed to imp...

Microsoft Dynamics 365 - Customer Voice - An Overview - Part-1

If you want to gain an overview of Microsoft Dynamics 365 - Customer Voice, then this blog is the perfect place to start. This enterprise leve...