How to Configure Generative AI Plugin in Copilot for Improved Customer Service
Microsoft has added new AI features to Dynamics 365 Customer Service to improve customer support. One of the most useful additions is the Cust...
Dive into the world of project management with our curated collection of blogs focusing on Microsoft Dynamics 365 Project Service Automation. Stay informed about the latest trends, best practices, and expert insights to streamline your project workflows and maximize efficiency.
Microsoft has added new AI features to Dynamics 365 Customer Service to improve customer support. One of the most useful additions is the Cust...
Your CRM user experience is about to touch newer heights — get ready to master Dynamics 365 CRM like never before! Microsoft Dynamics 36...
Recently we found that in one of the environments, the Date Window Start / End Dates was not showing up on the Work Order Forms, unlike the ot...
If you're looking to upgrade or migrate your existing SLA configurations along with its associated workflows, this post is a helpful guide. It...
Team Work is the ultimate sauce for the recipe for integrated success! A couple of weeks back, we ventured into a new & interesting series...
We are excited to share the story of the first Dynamics 365 IOM project from HCL’s Microsoft Business Applications Practice.
If you need to retrieve the Web API URL for your Dynamics 365 organization, you're in the right place. This post provides quick and easy-to-fo...
Microsoft has announced the 2022 release wave 1 plan for Dynamics 365 and Industry clouds, and this informative post highlights some watchlist...
Have you heard about the Dynamics 365 and Microsoft Power Platform release planner in preview? It's currently in beta and not talked about muc...
Unified Routing can be configured in Customer Service Hub or Omnichannel Admin Center. To configure it for Dynamics 365 Customer Service, navi...