Let your custom Agent search Knowledge Articles in Dynamics 365!
Wouldn’t it be great if your custom agent could do more than answer questions? If it could actually help customers resolve their issues withou...
Dive into the world of project management with our curated collection of blogs focusing on Microsoft Dynamics 365 Project Service Automation. Stay informed about the latest trends, best practices, and expert insights to streamline your project workflows and maximize efficiency.
Wouldn’t it be great if your custom agent could do more than answer questions? If it could actually help customers resolve their issues withou...
It is that awesome time of year again! On January 23rd, Microsoft announced the 2025 Wave 1 release notes for Dynamics 365 business applicatio...
Here's how you can consolidate the Estimate for Expenses and Materials in Project Operations using Project estimate updates feature. The post ...
Are you struggling to query hierarchical data in Dynamics 365 or DataVerse? Look no further! In this blog post, the author provides a step-by-...
Enhance Case Experience is currently available only for the Customer Service Workspace app which targets to increase the productivity of the a...
This post provides guidance for AKS (Azure Kubernetes Service) customers using Kubernetes tasks to create service connections in Azure DevOps....
The Real-time dashboard consists Summary, Ongoing conversation, Agent, and Voice report. To enable it – Login into Customer Service Admin Cent...
If you're a Dynamics 365 developer, then you might want to consider using PCF controls to enhance your apps. PCF controls, short for PowerApps...
The new release of Dynamics 365 CRM/CE Mobile App is here, and it boasts an exciting new feature: the ability to create and manage playbooks o...
When it comes to Dynamics 365, the online version of the program is hosted across various data centers situated in different regions around th...