Microsoft Dynamics 365 Marketing Insights: Latest updates

Webinar: How to Reduce Dynamics 365 Storage Costs

Are you experiencing storage capacity issues with Dynamics 365 while attempting to maintain secure document access across your organization? Y...

AI-powered proactive engagement and conversational journeys with Microsoft Dynamics 365 in public preview

Great customer service depends on delivering great personalized experiences. To meet these expectations, companies need to commit to keeping u...

{How to} Timeline Highlights help users quickly access actionable record updates on Dynamics 365 Customer Service

In this post, the author shares tips on how to use timeline highlights feature to provide quick access to actionable record updates on Dynamic...

Security Features in Microsoft Dynamics 365 (CRM) Online

If you're working with Microsoft Dynamics 365 (CRM) Online, it's crucial to understand the built-in security features that can help safeguard ...

Dynamics 365 CRM for Shipbuilding Industry: Streamlining Operations and Boosting Efficiency

This post dives into how a 150-year-old marine transportation company in the US partnered with Zelite for Dynamics 365 CRM cloud migration ser...

How Microsoft Dynamics CRM Functional Modules Help Streamline Your Business Processes?

Microsoft Dynamics CRM offers a host of functional modules that can empower organizations to streamline their business processes in a range of...

What are the benefits of using PCF controls in Dynamics 365?

If you're a Dynamics 365 developer, then you might want to consider using PCF controls to enhance your apps. PCF controls, short for PowerApps...

Dynamics 365 Conversation Intelligence with Abed Asi and Olga Goldenberg

In this podcast episode, Abed Asi and Olga Goldenberg discuss Dynamics 365 Conversation Intelligence. They dive into various aspects related t...

Obtaining Time Spent Hours on Cases for an Entitlement (Dynamics 365 Customer Service)

In this post, the author shares their experience of using Dynamics 365 Customer Engagement as their internal CRM system and how they faced cha...