Microsoft Dynamics 365 Marketing Insights: Latest updates

Dynamics 365 Field Service : Use Dynamics 365 Guides with work orders

Integrating Dynamics 365 Guides with Dynamics 365 Field Service enhances technician efficiency by providing step-by-step holographic instructi...

Try skill-based agent search in Dynamics 365 Customer Service

Dynamics 365 Customer Service just got better with the new skill-based agent search feature, announced in this post. With this feature, agent ...

Announcing New Feature in Dynamics 365 Map: Live Chat for Better Communication with On-Field Agents

MappyField 365 has introduced a new feature called Live Chat that aims to improve communication between managers in the office and agents in t...

Boosting Signature Processes and Security – Power Automate Integration of DocuSign with Microsoft Dynamics 365 CRM

Businesses are going paperless in most of their operations given the myriad benefits - increased efficiency, cost reduction, and improved cust...

Copilot for Dynamics 365 Customer Service

Microsoft's new AI feature called 'Copilot' is making waves in the tech community, and it's set to revolutionize the way we work with Dynamics...

Tooltip on Search for Entity records in Dynamics 365

If you're using Microsoft Dynamics 365, you know that it offers various settings that can be configured as per different business requirements...

How to keep track of linked chats and activities of Microsoft Teams in Dynamics 365

If you're using Microsoft Teams and Dynamics 365, this blog can help you keep track of linked chats and activities. By tracking linked chats i...

Updates to Marketing & Power Pages in 2022 Release Wave 2

Microsoft Dynamics 365 and Power Platform 2022 Release Wave 2 is here, and it brings new innovations that provide significant capabilities to ...

Admin Tools for Dynamics 365

If you're a Microsoft Dynamics user, you know how painful it can be to set up user authorizations and security roles. This can often be the bi...