Intent-based routing transforms customer support with AI
In today’s fast-paced digital world, providing exceptional customer service is more important than ever. One of the latest innovations i...
Stay ahead in the realm of finance and operations with our curated collection of blogs dedicated to Microsoft Dynamics 365 Finance and Operations. Gain valuable insights, best practices, and industry updates to optimize your financial and operational processes.
In today’s fast-paced digital world, providing exceptional customer service is more important than ever. One of the latest innovations i...
Today, organizations are being measured by how quickly they can innovate. Whether it’s launching new digital experiences, streamlining o...
Since Bluesky is getting really popular by people I interact with, I decided to switch my blog comments to Bluesky posts. In this blog post, I...
We are announcing the ability to create and visualize custom KPIs in the process intelligence experience in Power Automate. This feature will ...
We are announcing the ability to create and visualize custom KPIs in the process intelligence experience in Microsoft Power Automate. This fea...
Microsoft is retiring the UKG and Blue Yonder managed connectors in Teams Shifts on November 14, 2025. Organizations must transition to partne...
Microsoft's announcement post for data clustering in Fabric Warehouse promised 24x speedups. So I built a 100-million-row clickstream table an...
This is a universal architecture anti-pattern that affects teams across all cloud providers and technology stacks. Whether you are using nginx...
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