Use least active routing on messaging channels
In customer service, efficient workload distribution is vital for high customer satisfaction and operational efficiency. Unified routing capab...
Stay ahead in the realm of finance and operations with our curated collection of blogs dedicated to Microsoft Dynamics 365 Finance and Operations. Gain valuable insights, best practices, and industry updates to optimize your financial and operational processes.
In customer service, efficient workload distribution is vital for high customer satisfaction and operational efficiency. Unified routing capab...
A set of new granular Graph permissions for User account management is now available to handle common operations like changing account passwor...
In today’s fast-paced business landscape, organizations are constantly seeking innovative solutions to streamline their operations, enha...
One of the best practices for securing your organization's data is to follow the principle of least privilege, which means granting users the ...
Businesses are at a pivotal juncture in their cloud migration journeys, as the question is no longer “Should we do this?”, but “What’s...
The cloud computing landscape is constantly evolving, with new technologies and tools emerging all the time. One such innovation that has caug...
We are happy to announce that Microsoft Teams application window sharing is now generally available on Azure Virtual Desktop for Windows users...
Microsoft Dynamics 365 Supply Chain Management has launched a new workspace to help businesses better understand the risks present in their su...
Microsoft 365 Defender's user page is due for a revamp! The enhancements include structural alignment with other entity pages in Microsoft 365...
The Power Platform continues to evolve each day, and with the latest enhancement known as "Process Advisor", users can leverage various featur...