You might have noticed that I haven’t been very active on the blog lately, and to some extent on the various communities. It’s not...
In Microsoft Dynamics 365 for Finance and Operations, there are several ways to store a collection of values, known as D365 collection classes...
Last week, I came across a bug in an app that got me confused for a while. When you set a variable to a collection of records, you might find ...
In the world of field service, the ability to deliver clear, professional, and customized service reports to customers is no longer optional—i...
Quickbase recently revealed that 70% of employees spend over 20 hours a week searching for information instead of working. This is the reality...
In the world of Field Service, maintaining Service Level Agreements (SLAs) is critical for customer satisfaction and compliance. But technicia...
Verifying user privileges in Dynamics 365, such as access to prvReadQuote for compliance or operational purposes, often involves identifying w...
Microsoft Teams Premium will soon support SMS appointment notifications to Australian phone numbers starting late July 2025. This update requi...
![[Copilot Extensibility] New declarative agent control to prioritize agent knowledge sources](https://handsontek.net/images/M365Admin/Banners/Copilot.png)
A new declarative agent control allows developers to prioritize curated knowledge sources over internal agent knowledge, improving response al...
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