Microsoft Dynamics 365 & Power Platform Articles

Article

Microsoft 365 Copilot : Plus de choix de modèles pour mieux répondre aux besoins des PME

Microsoft 365 Copilot continue de transformer la manière dont les entreprises travaillent. La dernière annonce de Microsoft introduit un...

Dive in the Power Platform and gain power! 1 year ago 29

Article

We are announcing the release of OOTB Analytics Enhancements – Time Window, BU Filters and improvements to agent views in Dynamics 365 Contact...

M365 Admin 1 year ago 9

Article

We are announcing the ability to streamline event planning with set registration periods in Dynamics 365 Customer Insights – Journeys. T...

M365 Admin 1 year ago 13

Article

We are announcing the availability of the Understand outcomes of proactive engagements feature in Dynamics 365 Contact Center. This feature wi...

M365 Admin 1 year ago 10

Article

We are announcing the ability to design proactive customer engagement workflows in Dynamics 365 Contact Center. This feature will reach genera...

M365 Admin 1 year ago 15

Article

We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enab...

M365 Admin 1 year ago 12

Article

We are announcing the ability to assign custom names to actions in desktop flows in Power Automate for desktop. This feature will reach genera...

M365 Admin 1 year ago 8

Article

We are announcing the ability to use Copilot’s intent knowledge base to effectively consult with the required workgroups and queues in D...

M365 Admin 1 year ago 8

Article

We are announcing the ability to use Copilot’s intent knowledge base to route conversations to the appropriate service representative in...

M365 Admin 1 year ago 3

Article

We are announcing the ability to enable version control for desktop flows, allowing users to identify changes and their origins with version c...

M365 Admin 1 year ago 10

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