Dynamics 365 Contact Center – Debug routing issues with Application Insights dashboard
We are announcing the ability to debug routing issues with the Application Insights dashboard in Dynamics 365 Contact Center. This feature wil...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
We are announcing the ability to debug routing issues with the Application Insights dashboard in Dynamics 365 Contact Center. This feature wil...
“Which stage is causing the biggest backup?” “Where is my team spending most of their time?” “Why does this lane keep getting longer and longe...
Articles in this series: How to Export and Import Data (Using Configuration Packages) How to Export and Import Data (Using Configuration Packa...
This feature uses Application Insights to provide detailed analytics and reporting capabilities. Within Application Insights, you can create q...
Here's how you can create your first Copilot for Customer Service Hub
There are many benefits to syncing on-premises databases to Dynamics 365 Online, including: Single Centralized Location for Data Knowin...
Looking for the best SharePoint Help desk and ticketing support software? Look no further than this comprehensive list of the top 8 options. W...
Microsoft Dynamics 365 is known for its flexibility and customization capabilities: not only are views and dashboards completely customizable,...
We share the story of a US-based product development, marketing, and sales organization that is partnering with HCL’s Microsoft Business Appli...
Your can now chat with your fellow colleagues and employees being within Dynamics 365 Model-driven apps using Microsoft Teams app. Follow the ...
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