Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availabil...
Learn how Microsoft 365 Certification verifies that ISVs have established protocols for managing health information, dealing with emergencies ...
A new service plan, People Skills (Advanced), will be added to Microsoft 365 licenses, enabling AI-powered skills-based experiences. It helps ...
Hi, Readers.Dynamics 365 Business Central 2024 wave 2 (BC25) is generally available. More details: General availability: Dynamics 365 Bus...
For developers new to Dynamics 365 Business Central, it is important to understand the difference between Record.Validate() method and assignm...
Hi, Readers.Dynamics 365 Business Central 2023 wave 2 (BC23) is generally available last week. More details: General availability: Dynami...
The reason we would assign a personal phone number to the agents is that they can use that number to make an outbound call to the customers or...
Hi, Readers.The preview environment for Dynamics 365 Business Central 2022 release wave 2 (BC21) is available. […]
Hi, Readers.The preview environment for Dynamics 365 Business Central 2022 release wave 2 (BC21) is available. […]
Hi, Readers.The preview environment for Dynamics 365 Business Central 2022 release wave 2 (BC21) is available. […]
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