Dynamics 365 Contact Center – Use enhanced disposition code capabilities
We are announcing new disposition code functionality which will enable more configurability in indicating the outcome of a voice or chat conve...
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We are announcing new disposition code functionality which will enable more configurability in indicating the outcome of a voice or chat conve...
As Microsoft’s Copilot becomes an integral part of the Dynamics 365 CRM ecosystem, understanding how users interact with it has become essenti...
Hello Everyone,Today I am going to share my thoughts on maximizing the event capacity with waitlist registration in Dynamics 365 Customer Insi...
Introduction Recent statistics reveal that 86% of buyers are willing to pay more for excellent customer service, yet only 1%… The post H...
Hi, Readers.Today I would like to briefly talk about a qustion I saw in the Dynamics 365 Community today, how to print all type of lines in st...
Insurance isn't just a matter of contracts and costs—it's fundamentally about human connections, reliability, and the peace of mind that help ...
Hi, Readers.The public preview for Dynamics 365 Business Central 2023 release wave 2 (BC23) is available. Learn more: Link. I will contin...
We will learn to delete an audit history of a specific record in Model-Driven App / Dynamics 365. Before we start, make sure to subscribe to C...
Why is it important to understand? When considering the Dynamics 365 Cross-Apps solution design, it is imperative to understand the internal d...
In my previous post, we learned company semantics as well as security construct in Dynamics 365 FO & Dataverse especially when Dual-write ...