Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
Discover how agentic business applications in Dynamics 365 are transforming data into real-time decisions and measurable outcomes. The post Fr...
Azure Key Vault is a service by Microsoft Azure that helps securely store and manage sensitive information such as API keys, connection string...
In today’s connected world, voice communication remains a cornerstone of customer engagement. Whether it’s a support call for cust...
Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for...
Microsoft Dynamics 365 now has a new feature that allows users to delete stub, unlicensed, and removed Microsoft Entra group users. This featu...
Earlier this month I posted an article on how you can extend the Copilot that sits inside of Dynamics 365 Customer Service by using Prompt Plu...
In this article, we'll be discussing how to efficiently update the attributes of multiple items within Dynamics 365 Business Central. This is ...
Introduction Did you know that a customer’s journey with your brand is as critical as the product or service you… The post Improvi...
Good news for businesses looking to digitally transform - the 2023 release wave 1 plans for Dynamics 365 and Microsoft Power Platform have bee...
In this post, the author explores the possibilities and benefits of designing and building custom UIs using Figma for Dynamics 365 and the Pow...
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