Microsoft Dynamics 365 & Power Platform Articles

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Dynamics 365 Contact Center – View and manage shift schedules with My Schedule calendar

We are announcing view and manage shift schedules with My Schedule calendar feature for Dynamics 365 Contact Center. This feature allows custo...

M365 Admin 1 year ago 13

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We are announcing the monitor work item lifecycle in Application Insights feature for Dynamics 365 Contact Center. This feature integrates Dyn...

M365 Admin 1 year ago 3

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We are announcing the ability to customize the formatting and headers of Case and Custom Record Summaries. This will help structure and presen...

M365 Admin 1 year ago 17

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Microsoft Exchange Online is introducing the ActorInfoString field in audit logs to improve accuracy and visibility. Rolling out in late May 2...

M365 Admin 1 year ago 6

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Starting July 31, 2025, Microsoft Graph Beta API deviceManagement will require either DeviceManagementScripts.Read.All or DeviceManagementScri...

M365 Admin 1 year ago 11

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We are announcing the Analyze knowledge source usage for custom agents feature for Microsoft Copilot Studio. This feature introduces a chart a...

M365 Admin 1 year ago 13

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We are announcing the Get automated insights for seamless customer meeting preparation feature for Microsoft 365 Copilot for Sales. This featu...

M365 Admin 1 year ago 8

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We are announcing the Save AI-generated meeting notes into CRM directly from Microsoft Teams feature for Microsoft 365 Copilot for Sales. This...

M365 Admin 1 year ago 18

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We are announcing the Use time-out rules for automated actions feature for Dynamics 365 Contact Center. This feature allows administrators to ...

M365 Admin 1 year ago 3

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We’ve released updates to the following update channel for Microsoft 365 Apps: Current Channel When this will happen: We’ll be gra...

M365 Admin 1 year ago 14

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