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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Revolutionizing customer support with autonomous case resolution

In today’s fast-paced digital landscape, customer expectations are higher than ever. They demand swift, accurate, and personalized suppor...

2 months ago

Use custom multisession apps in Copilot Service workspace

Customer service organizations need tailored, high-productivity employee experiences in order to grow and scale. Dynamics 365 Copilot Service ...

2 months ago

Dynamics 365 Field Service – Summarize records with Copilot

We are announcing the Summarize records with Copilot feature for Dynamics 365 Field Service. This feature provides technicians with a quick su...

11 months ago

New Service in your Microsoft 365 subscription: Org Explorer

If you're a Microsoft 365 user, you're in luck! A new service has been introduced to your subscription, called Org Explorer. This service prov...

1 year ago

Microsoft 365 Copilot: Self-service purchase settings in Microsoft 365 admin center (E3, E5)

If you have an E3 or E5 license, you can now manage self-service purchase settings for Microsoft 365 Copilot in the admin center. These settin...

1 year ago

Maximize Dynamics 365 CRM Data Quality with New Features of Inogic’s de-duplicate App!

Organizations relying on Dynamics 365 CRM need to have a sound deduplication strategy in place to prevent the creation of duplicate records. D...

1 year ago

Power Platform – Customer-Managed Key (CMK) encrypted with Azure Key Vault Managed HSM key is now available

If you're a Dataverse user and interested in enhancing the security of your data, this announcement will be of particular interest to you. As ...

1 year ago

How does Dynamics Field Service help in tracking and managing field service inventory?

Dynamics Field Service provides businesses with robust tools for tracking and managing field service inventory, including parts and supplies. ...

2 years ago

2023 release wave 1 - My picks

Microsoft recently announced the 2023 release wave 1 for Dynamics 365 and Power Platform, which includes several new features. Some of these f...

2 years ago

Mailchimp integration with Microsoft Dynamics 365 CRM – Revamp sales and marketing strategies!

Businesses that realize the importance of having proper alignment between their sales, customer service and marketing teams can create more pr...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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