All Articles Videos Podcasts

Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Fluent v2.0 for Customer Service: A unified, modern experience

Fluent v2.0 is Microsoft’s next-generation design language, and it’s now fully implemented across all Dynamics 365 Customer Service components...

1 month ago

Dynamics 365 Field Service : Configure technician service reports

In the world of field service, the ability to deliver clear, professional, and customized service reports to customers is no longer optional—i...

5 months ago

Everything You Need to Know About the Customer Knowledge Management Agent in Dynamics 365 Customer Service

Back in February, I shared an article walking through the new features lined up for the 2025 Release Wave 1 of Dynamics 365 Customer Service a...

7 months ago

How Copilot in Dynamics 365 Empowers Customer Service Representatives with Practical Tools

Customer Service Representatives (CSRs) are pivotal in delivering exceptional customer experiences. Copilot in Dynamics…

1 year ago

{How to} Join a Teams call is generally available and on by default

If you're looking to learn how to join a Teams call, you're in luck. This feature is now generally available and enabled by default for Dynami...

1 year ago

We need to talk about... Dynamics 365 Release Wave 1 2024... Dynamics 365 Field Service

In this post, we'll delve into the upcoming features and functionalities in store for Dynamics 365 Release Wave 1 2024, with a focus on Dynami...

1 year ago

2023 Wave 2 Release Notes: D365 Customer Service

The release notes for the 2023 Wave 2 Release of D365 Customer Service are out, and this post is part of a series that will explore the new fe...

2 years ago

Automate Field Service Operations with Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service is a powerful software that automates and streamlines field service management operations. With advanced ...

2 years ago

Dynamics 365 Customer Voice – Concepts

Are you seeking a tool to interact with external and internal stakeholders more effectively? Look no further! Dynamics 365 Customer Voice offe...

3 years ago

Dynamics 365 Customer Service (Overview)

Dynamics 365 Customer Service provides functionality around Cases e.g., entitlements, SLAs, queues, knowledge base, and customer satisfaction(...

3 years ago

Previous Next

Microsoft Dynamics 365 Customer Service: Latest articles

Sidebar