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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Try the AI agent activity feed in Dynamics 365 Customer Service

Contact centers are increasingly adopting AI agents as part of their journey to become autonomous. During this time of rap...

1 month ago

Enhance customer service with advanced prioritization

Efficient workload management is essential in customer service environments where diverse customer interactions flow through multiple channels...

6 months ago

How to Configure Dynamics 365 Customer Service Copilot: Ask Question

In today’s competitive business landscape, delivering exceptional customer service isn’t just a differentiator—it’s a…

9 months ago

How Copilot in Dynamics 365 Empowers Customer Service Representatives with Practical Tools

Customer Service Representatives (CSRs) are pivotal in delivering exceptional customer experiences. Copilot in Dynamics…

11 months ago

{Do you know} Enhancements in email composition experience for agents in Dynamics 365 Customer Service

If you're an agent on Dynamics 365 Customer Service, here's some great news for you! Enhancements have been introduced to improve the email co...

1 year ago

{How to} Anywhere365 WebAgent Integration with Dynamics 365 Customer Service and Microsoft Teams

If you're looking to integrate Anywhere365 WebAgent with Dynamics 365 Customer Service and Microsoft Teams, this tutorial is for you. Anywher...

1 year ago

How to Use the Live Chat Widget 2.0 in Customer Service Workspace

The Customer Service Workspace in Dynamics 365 now features an upgraded Live Chat Widget 2.0. This new version has advanced customization feat...

2 years ago

Modernized Case Grids

The Dynamics 365 Customer Service has introduced a new feature called Modernized Case Grids that provides relevant information about cases to ...

2 years ago

Utilizing the Swarming feature in Teams (PREVIEW) for intelligent collaboration within Dynamics 365

Microsoft is currently working on enhancing Dynamics 365 by leveraging the advantages of integration with Teams. One feature, known as “Custom...

3 years ago

Measuring Customer Experience with Dynamics 365 Customer Voice

The success of any business depends on customer experience and measuring it is an essential aspect of improving it. To measure customer experi...

4 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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