Try the AI agent activity feed in Dynamics 365 Customer Service
Contact centers are increasingly adopting AI agents as part of their journey to become autonomous. During this time of rapid transformation, the need for a robust system to monitor agent activity is critical. AI agents are capable of resolving customer issues independently across channels, but their autonomy introduces new challenges around compliance, customer trust, and operational transparency. To address this, we’re excited to announce the agent activity feed, now in preview. This […]
The post Try the AI agent activity feed in Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.
Published on:
Learn moreWe can help you with Try the AI agent activity feed in Dynamics 365 Customer Service
If you want help implementing, troubleshooting, or improving this product, contact us and we’ll point you in the right direction.
Related posts
One always-on roadmap: Dynamics 365, Power Platform, and Dataverse join the AI at Work roadmap
Learn how the move from release wave announcements to the AI at Work roadmap creates a single destination to discover, track, and plan innovat...
Build a connected foundation for Supplier Engagement and agentic AI with Microsoft Dynamics 365 Supply Chain Management
Supplier Engagement in Dynamics 365 Supply Chain Management helps organizations connect supplier experiences, procurement operations, and busi...
Breaking the Company Boundary: Cross-Legal-Entity Fulfillment and Advanced Warehouse Support in DOM
Cross-Legal-Entity Fulfillment Optimization in Dynamics 365 enables organizations to source inventory across participating legal entities, aut...
Announcing Shift Rotation Policies: automated shift rotations at scale
Introducing Shift Rotation Policies in Dynamics 365 Workforce Management, a new capability that automates rotating schedules, improves operati...
Microsoft named a Leader in the 2026 Gartner® Magic Quadrant™ for CRM Sales Platforms for the sixteenth consecutive year
Microsoft has been named a Leader in the 2026 Gartner® Magic Quadrant™ for CRM Sales Platforms. Learn how AI-powered capabilities in Dynamics ...
Microsoft enhances the Implementation Portal for Dynamics 365 with business process visualization
Access Microsoft Business Process Catalog diagrams directly in the Dynamics 365 Implementation Portal to align stakeholders and improve implem...
Supplier Engagement in Dynamics 365 Supply Chain Management is now available in public preview
Supplier Engagement, now in public preview for Dynamics 365 Supply Chain Management, helps organizations streamline supplier onboarding, lifec...
Governance in the Quality Management agent is now generally available
Governance in Dynamics 365 Customer Service helps organizations evaluate outbound emails and attachments against business-defined policies bef...
Bring Dynamics 365 Customer Service to MCP-compatible AI clients: Customer Service MCP Server is now generally available
The Dynamics 365 Customer Service MCP Server is now generally available, enabling MCP-compatible AI clients to securely access customer servic...
Explore migration options for Microsoft Dynamics NAV, Microsoft Dynamics GP, and Microsoft Dynamics SL customers
Business Central provides a modern cloud ERP foundation that helps organizations streamline operations, improve visibility, support AI-powered...