Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
New summarization capabilities provided by Copilot in Dynamics 365 Sales, allow sellers to obtain pertinent details from sales documents in mi...
Firstly, it’s obvious that customer relationship management (CRM) is a “must-have” component for success. Dynamics 365 CRM by Microsoft offers...
EY, a global professional services organization focused on creating lasting value for clients, has leveraged Power Platform to streamline cust...
Introduction Field service is extremely volatile, leaving organizations and their leaders to grapple with everything from unpredictable econom...
Microsoft has rolled out a new service aimed at catering to high-volume SMTP scenarios and other internal communication requirements that exce...
Enhanced case forms in Dynamics 365 Customer Service provide a streamlined layout to expedite case creation and show relevant information. The...
Below is the default notification the agent receives on incoming conversations/calls. It is defined through the below out-of-the-box template....
Microsoft is making it easier to comprehend important information quickly by updating the subject and heading of service health emails. Instea...
The D365 CE Summit is a comprehensive platform that allows you to leverage the power of Dynamics 365 CRM for your business. With features such...
Azure
Dynamics 365
Dynamics 365 Business Central
Dynamics 365 Customer Engagement
Dynamics 365 Customer Service
Dynamics 365 Field Service
Dynamics 365 Finance & Operations
Dynamics 365 Marketing
Dynamics 365 Project Service Automation
Dynamics 365 Sales
Microsoft 365
Microsoft 365
Microsoft 365 Graph
Microsoft 365 Sharepoint
Microsoft 365 Teams
Microsoft Copilot
Power Platform
AI Builder
Canvas Apps
Power Apps
Power Automate
Power BI
Power Fx
Power Pages
Power Platform
Power Virtual Agent
