Microsoft Dynamics 365 Customer Service: Latest updates

The future of retail with Dynamics 365 AI-powered ERP solutions

This year at NRF, we will showcase the latest AI and agent innovations in Dynamics 365 AI-powered ERP and Service solution. The post The futur...

Omnichannel for Customer Service – Voice Upgrade

Microsoft have recently started to roll out a MAJOR update to Omnichannel voice! In this post I will explain how to upgrade your phone numbers...

Maximize Dynamics 365 CRM Data Quality with New Features of Inogic’s de-duplicate App!

Organizations relying on Dynamics 365 CRM need to have a sound deduplication strategy in place to prevent the creation of duplicate records. D...

Power Platform – Customer-Managed Key (CMK) encrypted with Azure Key Vault Managed HSM key is now available

If you're a Dataverse user and interested in enhancing the security of your data, this announcement will be of particular interest to you. As ...

Seamless integration, seamless operations: Introducing native integration between Dynamics 365 Field Service and Business Central

We are thrilled to announce the general availability of the native integration between Dynamics 365 Field Service and Dynamics 365 Business Ce...

Shaping the Future of Technology: Stuart Baxter's Pioneering Work in Microsoft Dynamics and Power Platform

Join us for an insightful chat with Stuart Baxter, a well-known MVP in Microsoft Dynamics 365 and Power Platform Solution Architecture, as he ...

Enhance agent efficiency and flexible work distribution with capacity profiles

The ability to create agent-specific capacity profiles in Dynamics 365 Customer Service is revolutionizing the way businesses distribute workl...

Mailchimp integration with Microsoft Dynamics 365 CRM – Revamp sales and marketing strategies!

Businesses that realize the importance of having proper alignment between their sales, customer service and marketing teams can create more pr...

Dynamics 365 Marketing: How to re-order the columns in outbound emails for mobile view?

If you're using Dynamics 365 Marketing and struggling with re-ordering columns in outbound emails for mobile view, this article is for you. Th...

Microsoft 365 admin center: New formatting for service health emails

Microsoft is making it easier to comprehend important information quickly by updating the subject and heading of service health emails. Instea...