Microsoft Dynamics 365 Customer Service: Latest updates

5 steps for becoming AI-ready in field service

The era of AI came upon us quickly, and many business leaders are scrambling to determine AI strategies that provide the best way forward for ...

Empower agents to draft case-based knowledge articles with Copilot

With Copilot, agents can seamlessly generate knowledge articles based on the data from their cases. This includes case descriptions, email exc...

Dynamics 365 – Knowledge Base Filtering

I was recently asked how we can control the filters available to agents when using the knowledge articles. I needed to research this feature; ...

Transforming Marketing through Trigger-Based Journeys: A Talk with Vinay Deo

In this podcast episode, Vinay Deo, a principal group product manager at Microsoft, shares his journey from working on personal gadgets to Bin...

Top 5 “dos and don’ts” when you implement Dynamics 365 Field Service Mobile

Dynamics 365 Field Service Mobile is a robust and scalable mobile application created for your frontline workers. With the capabilities of Mic...

How does Dynamics Field Service help in tracking and managing field service inventory?

Dynamics Field Service provides businesses with robust tools for tracking and managing field service inventory, including parts and supplies. ...

Release wave 1: Transforming customer experiences with generative AI and Dynamics 365

Generative AI has left its mark on computing, and it's only the beginning. The world of business applications will never be the same. The pos...

New Service Plans for Microsoft 365 and Microsoft Viva SKUs

In preparation for the release of the new experiences for Viva Engage and Viva Answers in Microsoft Viva in early 2023, Microsoft has announce...

Continuous Threat Monitoring for Dynamics 365

Continuous Threat Monitoring is a vital part of safeguarding your organization's Dynamics 365 data. This post highlights the increasing threat...