All Articles Videos Podcasts

Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service – Summarize records with Copilot

We are announcing the Summarize records with Copilot feature for Dynamics 365 Field Service. This feature provides technicians with a quick su...

19 days ago

Cumulative Update Summary for Microsoft Dynamics 365 Business Central (January, 2025)

Cumulative Update (January, 2025) for Microsoft Dynamics 365 Business Central is now released. BC25: Released Updates for Microsoft Dynamics 3...

26 days ago

2024 Wave 1 Release Notes: Microsoft Copilot for Sales

Microsoft has released the highly anticipated 2024 Wave 1 release notes, packed with a plethora of exciting new features. Throughout this rele...

1 year ago

Seamless Mailchimp Sync with Dynamics 365 #shorts

Check out this brief video on how to seamlessly sync Mailchimp with Dynamics 365. If you are looking to enhance your email marketing activitie...

1 year ago

Dynamics 365 Field Service Module Overview

Dynamics 365 Field Service provides organizations to assist in creating work orders, scheduling and dispatching technicians, work order execut...

1 year ago

The Ultimate Guide to Route Optimization in Microsoft Dynamics 365 Field Service!

Welcome back, Techies! We hope the latest chapter of our blog series, ‘Maplytics as a successful add-on to Microsoft Dynamics Field Ser...

1 year ago

Dynamics 365 Sales Forecasting with AI with AJ Ezzour

In this podcast episode, you'll be introduced to AJ Ezzour, a product manager in Dynamics 365 sales, and learn about AI-powered forecasting in...

2 years ago

How Microsoft Viva Sales Works With Dynamics 365, Outlook & Microsoft Teams

This video illustrates how Microsoft Viva Sales neatly integrates with Dynamics 365, Outlook, and Microsoft Teams, enabling sales teams to col...

2 years ago

Workstreams Overview – part 2 – Dynamics 365 Customer Service / Omnichannel

Continuing the previous post, let us now delve deeper into the different options inside each of the workstream types. Let us first create a wo...

2 years ago

Use the Microsoft Multiselect Lookup PCF in Field Service

If you're looking to optimize your field service operations, this video is a must-watch. Here, you'll learn how to use the Microsoft Multisele...

3 years ago

Previous Next

Microsoft Dynamics 365 Customer Service: Latest updates

Sidebar