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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Use custom productivity tools in Dynamics 365 Customer Service

As customer service teams strive to deliver faster, more personalized support, the need for tailored productivity enhancements has never been ...

2 months ago

Dynamics 365 Field Service : Create and manage customer assets

In field service industries like utilities, healthcare, manufacturing, and oil & gas, understanding the equipment or devices installed at ...

6 months ago

2025 Release Wave 1: Features Coming in Dynamics 365 Customer Service

This blog will review all of the features included in the 2025 Release Wave 1 notes for Dynamics 365 Customer Service. It is organized in two ...

10 months ago

Migrate from Customer Service Hub to Customer Service workspace

Starting February 2025, new Customer Service customers with Enterprise licenses will only see the Customer Service workspace app. The Customer...

1 year ago

{How to} Read Copilot Responses on the UI incrementally on Dynamics 365 Customer Service

If you're using Dynamics 365 Customer Service and want to learn how to read Copilot responses incrementally on the UI, then this tutorial is f...

1 year ago

Enabling fast, flexible, cost-effective service with Microsoft Copilot in Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service has introduced Copilot capabilities that provide field service managers with an AI-powered assistant. By ...

1 year ago

Extend Copilot for Microsoft 365 with Dynamics 365 Data (preview)

If you've been keeping up with the world of Microsoft, you've likely heard the term "Copilot" quite a bit. With so many different types of Cop...

1 year ago

Modernized Case Grids

The Dynamics 365 Customer Service has introduced a new feature called Modernized Case Grids that provides relevant information about cases to ...

2 years ago

Microsoft Dynamics 365 Omnichannel for Customer Service – Part-1 – Unified Routing

In the world of enterprise, routing work-related records to their destined endpoint is vital for efficient workflow management. This is especi...

3 years ago

Obtaining Time Spent Hours on Cases for an Entitlement (Dynamics 365 Customer Service)

In this post, the author shares their experience of using Dynamics 365 Customer Engagement as their internal CRM system and how they faced cha...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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