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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Transforming how organizations run rental operations with Dynamics 365 ERP

Rental operations succeed when every handoff--from quoting to return--is coordinated and timely. The forthcoming capabilities bring structure ...

1 month ago

From Data to Insight: The Role of Profiles and Measurements in Dynamics 365

In Dynamics 365, Profiles and Measurements play a crucial role in understanding and analyzing customer data and business performance. A Profil...

3 months ago

Microsoft Dynamics 365 Customer Experience Analyst : Create or modify a table

In Microsoft Dataverse, a table is the fundamental building block used to store and manage data, similar to a database table. Each table consi...

4 months ago

AI-Powered WhatsApp Messaging in Dynamics 365 CRM: The Future of Customer Engagement!

Do your customers expect instant replies on WhatsApp? They probably do! and missing that window can mean losing a lead or frustrating a loyal ...

5 months ago

Upcoming Microsoft Dynamics 365 Omnichannel licence changes

From August 1st, 2025, four Dynamics 365 Omnichannel SKUs will be removed from sale, with future equivalent purchases made as part of Contact ...

7 months ago

Dynamics 365 Contact Center – Audio Files in IVR

Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we create an IVR using Copilot Studio. It is possible to...

1 year ago

Automating Customer Enquiry Handling with Dynamics 365 and Power Platform Connectors in Copilot Studio

In today’s digital age, providing a seamless and efficient way for customers to submit enquiries or complaints via a company’s website is esse...

1 year ago

Omnichannel for Customer Service Training – March 2023

Omnichannel for Customer Service is part of the Microsoft Digital Contact Center Platform, a comprehensive solution for contact centers. This ...

2 years ago

How to – Configure Voicemail Workstream and Queue – Dynamics 365 Customer Service

When we configure the Voice demo, we can see 2 workstreams and queues created for Voicemail one for individuals other for voicemail of type gr...

2 years ago

Integrate Microsoft Dynamics 365 Customer Engagement and SharePoint with smart document management and Security Model sync!

Microsoft Dynamics 365 Customer Engagement and SharePoint are two powerful tools that when used together can provide organizations with additi...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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