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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Upcoming changes to email service notification recipients

If you rely on email service notifications from Microsoft services, it's important to be aware of upcoming changes to the way these notificati...

1 month ago

Creating Email Template for Custom Entities in Dynamics 365 CE

In today's business landscape, communication is an essential component of success. Dynamics 365 CE offers various communication channels for e...

10 months ago

Dynamics 365 Customer Insights and Dynamics 365 Sales 2024 Release Wave 1 Release Highlights

10 months ago

Create cases, contacts, and accounts faster from notes on the timeline

Dynamics 365 Customer Service enables agents to create a new case or associate an existing case with notes they write on the customer timeline...

1 year ago

Understanding Overflow handling – Work item limit exceeds in Voice Channel – Omnichannel (Dynamics 365 Customer Service)

Say for one the Advanced Queue of type Voice we have the following Overflow handling defined (the queue has only 1 user assigned to it). i.e. ...

1 year ago

Strengthen Customer Lifecycle using Maps within Microsoft Dynamics 365 CRM

“Be attentive coz one cannot predict the changing course of a tide”- Anonymous Have you ever tried watching a pot of milk being boiled over a ...

2 years ago

Important information about your Microsoft Dynamic 365 service

Attention all Microsoft Dynamic 365 service users! Starting October 17, 2022, infrastructure upgrades will be implemented to improve the proce...

2 years ago

How Microsoft Viva Sales Works With Dynamics 365, Outlook & Microsoft Teams

This video illustrates how Microsoft Viva Sales neatly integrates with Dynamics 365, Outlook, and Microsoft Teams, enabling sales teams to col...

2 years ago

Workstreams Overview – part 1 – Dynamics 365 Customer Service / Omnichannel

Workstreams can be defined as records or settings, where we can set up the channel, and define routing rules, work distribution, and bots to r...

2 years ago

Dynamics 365 Sales 2022 Release Wave 2 Release Highlights

Discover the exciting new features coming with Dynamics 365 Sales in the 2022 Release Wave 2. This video showcases the latest capabilities des...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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