Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
The Product Lifecycle in Dynamics 365 Sales refers to the structured process of managing a product from its creation to retirement, ensuring i...
Hello Everyone,Today i am going to share guidelines on becoming Microsoft Certified Trainer on Microsoft Dynamics 365 Customer Engagement or P...
In the field service industry, timely and accurate information is essential for ensuring operational efficiency. The Dynamics 365 Field Servic...
In today’s digital age, providing a seamless and efficient way for customers to submit enquiries or complaints via a company’s website is esse...
Microsoft Dynamics 365 Sales offers businesses powerful capabilities to drive sales and optimize processes, including lead tracking and sales ...
WhatsApp4Dynamics is a new integration between WhatsApp and Dynamics 365 CRM, providing users with the power to leverage the world's most popu...
Learn all about location intelligence for field service in this comprehensive guide. ReEmployAbility, a B2B service industry company, reported...
Inbox view in the agent workspace allows agents to quickly perform a preliminary assessment of the service requests coming from different chan...
To manage presences, navigate to Customer Service Admin Center >> Agent Experience >> Productivity >> Custom Presence ...
A while back I released a Customer Service solution to get a DEMO or Simple production system up and running withing an hour. Due to recent up...
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