Loading...

Introducing Copilot in Dynamics 365 Field Service, helping your frontline deliver exceptional service with next-generation AI

Introducing Copilot in Dynamics 365 Field Service, helping your frontline deliver exceptional service with next-generation AI

Delivering exceptional service is key for building customer preference and loyalty. But timely resolution can get challenging when fragmented tools make it hard to find the right information and service delivery gets delayed with lengthy data-entry processes. Today, we’re introducing Copilot in Microsoft Dynamics 365 Field Service, bringing the power of next-generation AI to service professionals on the frontline to speed time to resolution.

The post Introducing Copilot in Dynamics 365 Field Service, helping your frontline deliver exceptional service with next-generation AI appeared first on Microsoft Dynamics 365 Blog.

Published on:

Learn more
Microsoft Dynamics 365 Blog
Microsoft Dynamics 365 Blog

Modernizing Business Process with Cloud and AI

Share post:

Related posts

Ticket sales management with Dynamics CRM in the Sports Industry

Mohona Dutta By Mohona Dutta | Reading time 5 mins So, how do you prospect? Pulling names out of lists on your laptop? Repeatedly calling...

11 days ago

How to create an impactful fan experience in sports with Dynamics CRM?

Mohona Dutta By Mohona Dutta | Reading time 5 mins For a salesperson, every day is game day. Sports organizations are always looking to i...

11 days ago

Updating JavaScript code in Dynamics CRM Made Easy for Developers

Hema Shamala By Hema Shamala | Reading time 5 mins Why do we need JavaScript in D365 CRM? It allows us to implement custom logic by using...

11 days ago

How To Use Advanced Find in Dynamics CRM 365

Nikhil Rajendran By Nikhil Rajendran | Reading time 5 mins One of the most commonly used features in Dynamics 365 is Advanced Find. A d...

11 days ago

How to Use Copilot to Create Inspection Templates in Dynamics 365 Field Service from PDF and Image Uploads (2025 Guide)

Microsoft’s Dynamics 365 Field Service mobile app empowers field technicians to manage tasks, log inspections, and ensure compliance directly ...

12 days ago

Security Model of Dynamics CRM

Business Unit – It is a way to group business activities.When an organization is created, a Root Business Unit is created by default. Thi...

23 days ago

Dynamics 365 Field Service – Tailor Copilot chat experience with Copilot Studio

We are announcing the ability of makers being able to customize their experience of the Copilot side pane by using the customization capabilit...

1 month ago

Fixed – Workflow must be in Published state (Dynamics 365 Field Service)

Recently, we got the following error while booking a resource in our schedule board. We earlier got the same error while trying to delete book...

1 month ago

I recreated Dynamics CRM with the Power Platform Plan designer

In January 2003 after many months of engineering and development, Microsoft released one of the first business solutions built-in house; Micro...

2 months ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy