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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Strategy 365 go above and beyond, says customer satisfaction survey

The team here at Strategy 365 consistently go “above and beyond expectations” according to our customers. We recently conducted a Customer Sat...

1 month ago

Microsoft Viva: Viva Glint – Self Service for bulk uploads

Microsoft Viva introduces Viva Glint, which allows for improved self-service and bulk uploads of customer permissions for easier access. This ...

1 year ago

AI at your service with Copilot in Microsoft Dynamics 365 Field Service

The era of AI is here, and it’s transforming how companies service customers in the field. The post AI at your service with Copilot in Microso...

1 year ago

Dynamics 365 Implementation Guide

If you're looking to implement Dynamics 365, the Dynamics 365 Implementation Guide is an essential resource to check out. Covering a whopping ...

2 years ago

New Email Template Designer for Dynamics 365 Customer Service

1 year ago

Using Expression Builder to Open Agent Scripts Dynamically

This post explores the functionality of Customer Service workspace to dynamically open agent scripts based on specific criteria using the Expr...

1 year ago

Successfully Work Across Countries, Languages, and Cultures using Maps integration within Microsoft Dynamics 365 CRM!

As businesses expand, it becomes imperative to reach a wider audience and customer base. "Successfully Work Across Countries, Languages, and C...

2 years ago

Use preferred agent routing to create lifelong customer relationships

Organizations are looking for ways to offer hyper-personalized service and foster deeper relationships with their customers. Customers want to...

2 years ago

Clone, Export & Restore data in Microsoft Dynamics 365 CRM - All possible with just 1 Click

In this video, you'll learn how to clone, export and restore data in Microsoft Dynamics 365 CRM with just a single click. Dynamics 365 CRM is ...

2 years ago

Microsoft Dynamics 365 Outlook Integration: Demo

This video showcases the seamless integration between Microsoft Dynamics 365 and Outlook, offering you a comprehensive understanding of how th...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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