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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Strategy 365 go above and beyond, says customer satisfaction survey

The team here at Strategy 365 consistently go “above and beyond expectations” according to our customers. We recently conducted a Customer Sat...

3 months ago

How to Retrieve Records and Related Data with Microsoft Dynamics 365 CRM Plugins.

If you're looking to optimize your Customer Relationship Management (CRM) system, then Microsoft Dynamics 365 CRM is a great option. It offers...

9 months ago

Dynamics 365 Sales Overview – Introductory Session [Video]

Get an introductory look at Dynamics 365 Sales through this informative video. The video provides a comprehensive overview of the software, hi...

10 months ago

Boost customer engagement with Apple Messages for Business

With Dynamics 365 Customer Service, you can use Apple Messages for Business to expand your consumer reach, reduce costs, and provide seamless ...

1 year ago

Microsoft 365 Developer Program instant sandbox service is restored

Recent issues with the Microsoft 365 Developer Program instant sandboxes are now resolved. Members setting up a new sandbox were unable to sig...

1 year ago

Using Expression Builder to Open Agent Scripts Dynamically

This post explores the functionality of Customer Service workspace to dynamically open agent scripts based on specific criteria using the Expr...

1 year ago

Experience the Next-generation schedule board in Dynamics 365 Field Service - now generally available!

Dynamics 365 Field Service is a business solution that equips your mobile workers with the resources they need to resolve customer concerns on...

2 years ago

Dynamics CRM Integration with Azure Service Bus–Part 1

Are you looking to integrate Dynamics CRM with an on-premises line of business? This tutorial might be what you need. The article, originally ...

2 years ago

Capture Signature and Scan barcode and store data in Dataverse using Canvas App - Delivery Boy App

This video is a walkthrough for building a Delivery Boy App using Canvas App. By capturing a signature and scanning barcodes, this app enables...

2 years ago

Clone, Export & Restore data in Microsoft Dynamics 365 CRM - All possible with just 1 Click

In this video, you'll learn how to clone, export and restore data in Microsoft Dynamics 365 CRM with just a single click. Dynamics 365 CRM is ...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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