Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to automate case lifecycle tasks with Case Management Agent, which automates case creation and updates, facilita...
We are announcing the ability to set the timer to wrap up cases in seconds in Dynamics 365 Customer Services. This feature will reach general ...
Field service operations rely heavily on effective scheduling to ensure the right technician is assigned to the right job at the right time. I...
In Dynamics 365 Field Service, efficient resource scheduling is key to delivering high-quality service. When service work requires multi...
At Microsoft Inspire 2023, we announced that we are bringing together Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365 Customer Ins...
WhatsApp4Dynamics is the perfect solution for fast-tracking communication and messaging within Microsoft Dynamics 365 CRM. This solution bridg...
In today's global business landscape, providing exceptional customer service is essential for any company to thrive and remain competitive. Ho...
Templates are a fast and easy way to send consistent, professional, preformatted email messages. They're a time-saving feature that agents lov...
To run a digital contact center effectively, supervisors need up-to-the-minute insights on all the activity between agents and customers. With...
As the banking industry continues to evolve, it's becoming increasingly important to prioritize the customer experience ...
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