Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
A segment-based journey in Dynamics 365 Customer Insights – Journeys (formerly Dynamics 365 Marketing) is a customer engagement process that s...
We are announcing the ability to automate case lifecycle tasks with Case Management Agent, which automates case creation and updates, facilita...
Duplicate detection in Dynamics 365 is a feature that helps maintain clean and accurate data by identifying and preventing duplicate records f...
Product Families in Dynamics 365 Sales provide a structured way to organize and manage related products within the product catalog. A product ...
We are announcing the ability to set the timer to wrap up cases in seconds in Dynamics 365 Customer Services. This feature will reach general ...
In Dynamics 365 Field Service, the Schedule Board serves as a central hub for managing and visualizing resource allocations, including pools, ...
Table of Contents Introduction Generating high-quality leads is a critical challenge for businesses in today’s competitive landscape. While or...
Table of Contents Introduction It’s a modern-day conundrum that most businesses are drowning in data but starving for insights. Marketin...
Deleting Dynamics 365 Customer Voice survey responses automatically or programmatically is not supported by Microsoft at present, but this art...
At Microsoft Inspire 2023, we announced that we are bringing together Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365 Customer Ins...
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