[VIDEO] Unleash the Power of AI to Transform Your Insurance Customer Service with Microsoft Copilot
![[VIDEO] Unleash the Power of AI to Transform Your Insurance Customer Service with Microsoft Copilot](https://www.crmsoftwareblog.com/wp-content/uploads/Dynamics_365_Home_Screen_3.5.2021.png "[VIDEO] Unleash the Power of AI to Transform Your Insurance Customer Service with Microsoft Copilot")
Insurance isn't just a matter of contracts and costs—it's fundamentally about human connections, reliability, and the peace of mind that help is just a call away. In today's rapidly evolving …
The post [VIDEO] Unleash the Power of AI to Transform Your Insurance Customer Service with Microsoft Copilot appeared first on CRM Software Blog | Dynamics 365.
Published on:
Learn moreRelated posts
Dynamics 365 Customer Service & Dynamics 365 Contact Center – Set up microphone connection on representative sign-in
We are announcing the ability to enable service representative’s microphones to be connected prior to calls beginning in Dynamics 365 Co...
Dynamics 365 Customer Service – Set Timer to Wrap Up Cases in Seconds
We are announcing the ability to set the timer to wrap up cases in seconds in Dynamics 365 Customer Services. This feature will reach general ...
Dynamics 365 Customer Service
Dynamics 365 Customer Service – Use Copilot to generate contextual partial email content
We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enab...
Dynamics 365 Customer Service – Information regarding the end of support for legacy Conversation Topics
Starting July 31, 2025, the legacy version of Case and Conversation Topics features in Dynamics 365 Customer Service and Dynamics 365 Contact ...
Email editor template changes in Dynamics 365 Customer Service
We are introducing an important update to streamline and modernize how email templates are created and edited. As of May 23, 2025, we are depr...
Dynamics 365 Customer Service – Customize formatting and headers for Case and Custom Record Summaries
We are announcing the ability to customize the formatting and headers of Case and Custom Record Summaries. This will help structure and presen...
Dynamics 365 Customer Service – Use shift bookings to assign conversations
We are announcing the Shift based routing feature in Dynamics 365 Customer Service. This feature enables unified routing to ensure that tasks,...