Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
This post highlights how Dynamics 365 Customer Service can get automatic prompts from Copilot, improving customer service interactions. Copilo...
In this post, Malla Reddy Gurram (@UK365GUY) provides a step-by-step guide on how to bring your own entity into the inbox on Dynamics 365 Cust...
In this post, the author shares tips on how to use timeline highlights feature to provide quick access to actionable record updates on Dynamic...
If you're looking to optimize your use of Dynamics 365 Customer Service, consider leveraging Filter Copilot to automatically filter content ba...
In order to optimize the agent experience in Dynamics 365 Customer Service, Microsoft has introduced a call quality survey. This survey helps ...
In this blog post, we delve into the exciting world of Dynamics 365 and explore the features and functionalities that we can expect to see in ...
This blog post offers insights into the upcoming features and functionality of the Dynamics 365 Customer Service module in the Release Wave 1 ...
If you want to improve customer service, it's essential to understand Service Level Agreements (SLAs) and their impact. A Service Level Agreem...
In today's enterprise landscape, work routing plays a vital role in intelligently directing incoming customer service records, allowing for th...
If you're using Dynamics 365 customer service, you might have heard of Unified Routing, the enterprise-grade routing mechanism that routes inc...
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