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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Customer Service – Quality Evaluation Agent

We are announcing the Quality Evaluation Agent in Dynamics 365 Customer Service. This feature reached general availability on November 14, 202...

1 month ago

Dynamics 365 Field Service : Create and configure forms

Creating intuitive, user-friendly forms is at the heart of a successful Dynamics 365 Field Service deployment. Forms are how your technicians,...

5 months ago

Dynamics 365 Field Service : Create return merchandise authorizations

In the world of Field Service management, handling customer returns effectively is as critical as delivering the product itself. Dynamics 365 ...

5 months ago

Dynamics 365 Field Service : Configure security roles

In the world of Dynamics 365 Field Service, one of the most critical tasks in system administration is configuring security roles. As organiza...

5 months ago

Dynamics 365 Field Service : Configure fulfillment preferences

In the fast-paced world of field service management, assigning the right resource to the right job at the right time is key to delivering exce...

6 months ago

Dynamics 365 Field Service : Add service tasks to incidents

In Dynamics 365 Field Service, incidents represent predefined sets of work that technicians perform during service visits—like repairing an ai...

6 months ago

Dynamics 365 Field Service : Use Dynamics 365 Guides with work orders

Integrating Dynamics 365 Guides with Dynamics 365 Field Service enhances technician efficiency by providing step-by-step holographic instructi...

6 months ago

Dynamics 365 Field Service : Create and configure required product and service types

In Dynamics 365 Field Service, Product Types and Service Types play a critical role in defining what is delivered to the customer—whethe...

7 months ago

Copilot – Create Knowledge Articles From Resolved Cases

For Dynamics 365 Customer Service users, there's a handy new feature called Copilot that streamlines the process of creating knowledge article...

1 year ago

We need to talk about... Dynamics 365 Release Wave 1 for 2024... Dynamics 365 Customer Insights Journeys

In this blog post, the author discusses the upcoming Dynamics 365 Release Wave 1 for 2024 and specifically focuses on the new features and fun...

1 year ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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