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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Solve Field Service Challenges with Dynamics 365 Route Optimization

Table of Contents Introduction Field service organizations (installation, service, delivery, inspections) face many challenges that 36are outs...

1 month ago

Configure Case Handling Time widget for the Case form – Dynamics 365 Customer Service

The Case Handling Time widget (preview) can be added to the Case Form, giving a focused way to track case resolution efficiency. By using this...

3 months ago

Dynamics 365 Field Service – Configure Copilot summaries in Field Service

Dynamics 365 Field Service is getting an upgrade with the announcement of the configure Copilot summaries feature. This feature allows adminis...

6 months ago

Omnichannel for Customer Service – Personal Numbers

Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we can define personal numbers that can be used for inco...

9 months ago

{Do you know} View analytics for Copilot's impact on your business with Dynamics 365 Customer Service

Hello Everyone,Microsoft Copilot has introduced several features in Dynamics 365 Customer Service that can significantly enhance customer supp...

10 months ago

Copilot – Create Knowledge Articles From Resolved Cases

For Dynamics 365 Customer Service users, there's a handy new feature called Copilot that streamlines the process of creating knowledge article...

11 months ago

Customer Insight Overview

As data becomes increasingly important in modern business, organizations invest in its collection and analysis to inform pivotal decision-maki...

1 year ago

Show or Hide Chat Widget After Operating Hours in CSw

If you're looking to implement a chat widget through Customer Service workspace/Omnichannel for Dynamics 365, you may want to consider hiding ...

1 year ago

Implementing Dynamics 365 Service Bus Listener using Azure Function

In this post, YanivRDT provides a step-by-step guide on how to implement a Dynamics 365 Service Bus Listener using Azure Function. The post hi...

2 years ago

Connecting Microsoft Dynamics 365 Sales and Customer Service, SAP and Gmail | Dynamics Success Stories

> Problem: Software integration - Dynamics / Gmail / SAP > Solution: Connect Bridge > Provider: Connecting Software ...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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