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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Forecasting case and conversation volumes in Dynamics 365 Contact Center

Dynamics 365 Contact Center now includes advanced forecasting capabilities that enable organizations to predict case and conversation volumes ...

2 months ago

Dynamics 365 Business Central: How to upload files from Business Central to OneDrive via AL (Graph API)

Hi, Readers.We discussed Dynamics 365 Business Central: How to import/read files from OneDrive to Business Central via AL (Graph API) last wee...

7 months ago

Exploring the Differences: Managed vs. Unmanaged Solutions in Dynamics CRM/Dataverse

In Dynamics CRM/Dataverse, solutions are central to Application Lifecycle Management (ALM), providing a structured way to manage, package, and...

8 months ago

Effective Strategies for Debugging Plugins in Dynamics CRM

In a recent interview, I was asked about debugging plugins in Dynamics CRM. The interviewer specifically wanted to know my approach to plugin ...

8 months ago

Create Multiple Cases from an Email Sent to Multiple Mailboxes in Dynamics 365 CRM

We recently encountered a requirement where the client utilized multiple queues in CRM (such as service team queue, product team queue, tech t...

1 year ago

We need to talk about... Dynamics 365... Dataverse

In this blog post, the author sheds light on an important feature that appears in Microsoft's release waves update for 2024 - Dynamics 365 Dat...

1 year ago

How to get formula suggestions from AI by simply providing the expression in Dynamics 365 CRM

Dynamics 365 CRM has introduced a new datatype Formula to explore more on adding a Power Fx formula column into Dataverse. You can follow the ...

1 year ago

Dynamics 365 Customer Service vs. Competitors: A Comparison

Introduction Did you know that 88% of customers say the experience a company provides is as important as its products… The post Dynamics...

1 year ago

Integrated Dynamics 365 CRM in Private Cloud for Canadian Logistics Company

Zelite partners with a Canadian logistics company to deliver a competitive edge with mobile and an integrated Dynamics 365 CRM /ERP hos...

2 years ago

Ultimate Microsoft Dynamics 365 CRM integration with SharePoint to Manage Attachments/Documents/Security Privileges et al!

Microsoft Dynamics 365 CRM and SharePoint are two powerful platforms that can work seamlessly together to improve storage management and colla...

2 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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