Microsoft Dynamics 365 Customer Engagement: Latest videos

Copilot in Microsoft Dynamics 365 Customer Service | Example with a chat conversation

This video showcases Copilot, a feature of Microsoft Dynamics 365 Customer Service that introduces artificial intelligence to customer service...

Storage and Document Management App for Dynamics 365 CRM and Dataverse #msdyn365 #sharepoint

This video showcases an innovative app designed specifically for Dynamics 365 CRM and Dataverse. The app is centered around streamlined docume...

Capture Signature and Scan barcode and store data in Dataverse using Canvas App - Delivery Boy App

This video is a walkthrough for building a Delivery Boy App using Canvas App. By capturing a signature and scanning barcodes, this app enables...

Embedding Power Virtual Agents within Dynamics 365

In this post, the author explores the possibility of embedding Power Virtual Agents into Dynamics 365 Asset Management. After playing around w...

Lead Assignment and Alerts Management - Automate your Dynamics 365 CRM complex business processes!

Dynamics 365 Sales 2022 Release Wave 2 Release Highlights

Discover the exciting new features coming with Dynamics 365 Sales in the 2022 Release Wave 2. This video showcases the latest capabilities des...

Dynamics 365 Marketing from 1 of the 2 leading gurus with Megan Walker

In this video, you'll get to hear from one of the leading experts in Dynamics 365 Marketing, Megan Walker. The show notes can be found at the ...

Enable custom entity for outlook dynamics 365

This video provides a step-by-step guide on how to enable a custom entity for Outlook in Dynamics 365. By doing so, you can easily view and ma...

Dynamics 365 Gamification- Turn your CRM into an Employee-motivation engine!

Connect bots to phone call interactions with Dynamics 365 Customer Service

This video explores the fascinating world of connecting bots to customer service calls through Dynamics 365. If your organization is looking t...