Microsoft Dynamics 365 & Power Platform Posts

The Key Facets of AI Evaluation in the Contact Center 

Organizations must think about when, how, by whom, and on what data AI systems are evaluated. This blog explores the key facets of AI evaluati...

Evaluating AI Agents in Contact Centers: Introducing the Multi-modal Agents Score 

Introducing the Multimodal Agent Score (MAS)—a unified, absolute measure of end‑to‑end conversational quality designed for AI agents operating...

Measuring What Matters: Redefining Excellence for AI Agents in the Contact Center 

The contact center industry is at an inflection point. AI agent performance measurement is becoming essential as contact centers shift to...

Power Automate: BASE64 function

Power Automate's base64 function encodes strings for safe system-to-system transfers. Here's how it works, when you need it, and the 33% size ...

How To Transform Workflows by Integrating Copilot & AI Agents into LOB Apps

Every organization today runs on a suite of line-of-business (LOB) applications – sales portals, a customer service dashboard, a billing...

Implement a data warehouse with Microsoft Fabric | DP-700 Exam Ep10 #dp700 #microsoftfabric

Summary of Power Platform vibe coding tools

I’ve gone over the Power Platform’s vibe coding tools in separate posts. This time it’s time for a summary. What are each of...

PAYG Services Like Purview DSI Can Rack Up Large Charges

Microsoft offers several PAYG services to Microsoft 365 tenants. Data Security Investigations (DSI) is the newest. These services can rack up ...

Microsoft Purview: Insider Risk Management – Ability to create cases without content in IRM

Insider Risk Management is providing the ability to create a case without content. With this, we will introduce a new active case limit (2000)...

Outlook: Expand to Full Event Details on iPad

When viewing your calendar on iPad, you can now expand an event to a full‑screen view, giving you more space to review information and make ed...