Microsoft Dynamics 365 & Power Platform Posts

Dynamics 365 Contact Center: Use preview dial for high-value proactive engagements

A preview timer gives service representatives a configurable window to review customer history before the call begins. This timer enables more...

Dynamics 365 Customer Service: Simulate AI field prediction with Case Management Agent

Simulation enables administrators to assess how the Case Management Agent performs field prediction, evaluate the quality of those predictions...

Dynamics 365 Sales: Get sales operations insights in Sales Research Agent

As a business leader or sales operations team member, you’re responsible for answering complex questions about performance, coverage, at...

Dynamics 365 Sales: Connect Fabric Lakehouse data to AI‑powered sales research

Many organizations store critical operational and financial data such as revenue actuals, targets, and budgets in Microsoft Fabric Lakehouse r...

Dynamics 365 Sales: Improve opportunity context with AI-based data enrichment

When your opportunity data is incomplete or outdated, you may find it challenging to understand deal health and take the right actions. AI-pow...

Debug DAX variables using TOJSON and TOCSV

Power Automate: Create and edit expressions with Copilot

You can create, edit, and fix your Power Automate expressions by indicating your requirements in natural language. By using this feature to in...

Windows Server Secure Boot playbook for certificates expiring in 2026

Learn about tools and options available to organizations to update Secure Boot certificates on Windows Server. Certificates begin expirin...

Advanced Hunting: new actions to block attachments and top-level URL domains

New Advanced Hunting actions in Microsoft Defender for Office 365 allow SecOps teams to block malicious email attachments and top-level URL do...