A Deep Dive into the Case Management Agent (preview) in D365 Customer Service
Back in February, I wrote an article covering the new features that were expected to roll out as part of the 2025 Release Wave 1 for Dynamics ...
Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.
Back in February, I wrote an article covering the new features that were expected to roll out as part of the 2025 Release Wave 1 for Dynamics ...
Hi, Readers.Dynamics 365 Business Central 2025 wave 1 (BC26) is generally available. More details: General Available: Dynamics 365 Busine...
Hi, Readers.Dynamics 365 Business Central 2024 wave 2 (BC25) is generally available. More details: General availability: Dynamics 365 Bus...
With the increasing flexibility of Power Automate, it is now possible to retrieve lists of solution details and components within flows. This ...
Microsoft Dynamics 365 offers a range of certifications for different roles, providing easy access to descriptions of certifications for both ...
‘Copilot’, ‘Microsoft Copilot’, ‘ChatGPT’, ‘OpenAI’ These have been the trending terms of an upcoming era and have been chanted incessantly fo...
If you work in field service, you might want to check out the new Field Service app preview for Teams that was launched recently. The preview ...
CPQ solutions are indispensable tools for organizations dealing with complex product offerings. They empower sales teams to swiftly and accura...
Microsoft Dynamics on-premises is on its way out, but you don’t have to leave behind all the integrations with other software you’ve bu...
In this video, the concepts behind Microsoft's most popular business applications, including Dynamics 365, Power BI, and Power Apps, are explo...