Microsoft Dynamics 365 Customer Engagement: Latest videos

How to amplify contact centers and field service operations with AI

In this video, Jeff Comstock, Corporate Vice President of Dynamics 365 Customer Service, discusses the transformative power of Copilot in enha...

Copilot for Dynamics 365: Secure & Responsible AI | Architecture Overview

This video provides an overview of how Copilot architecture works and how it contributes to responsible AI principles in Dynamics 365 and Powe...

Use related parent entity record field in Charts in Dataverse for Dynamics 365

How to use the NEW Org Chart in Dynamics 365 Sales

Deep dive: Supply chain management with Dynamics 365

Perform Workflow Approvals within Teams

If you're looking to streamline your workflow approval process, then you'll want to check out this video about performing workflow approvals w...

Dynamics 365 Customer Service 2023 Release Wave 1 Release Highlights

Field Asset Management Part 3 Request and Project Setup

In the third part of this series of seven videos, you'll get an in-depth look at the request and project setup process for field asset managem...

Comparing Segment and Dimension transaction and reporting between Dynamics GP and Business Central

In this video, you'll discover how to achieve similar posting for segmented chart of accounts between Dynamics GP and Business Central. By mas...

Different low code notifications for Dynamics 365 or Dataverse