Microsoft Dynamics 365 Customer Engagement: Latest videos

How to amplify contact centers and field service operations with AI

In this video, Jeff Comstock, Corporate Vice President of Dynamics 365 Customer Service, discusses the transformative power of Copilot in enha...

Master Dynamics 365 Business Central with Kim Dallefeld | Path to MVP

In this informative video, Dynamics 365 Business Central expert Kim Dallefeld provides valuable insights on how to master Dynamics 365 Busines...

Deep dive: Supply chain management with Dynamics 365

Perform Workflow Approvals within Teams

If you're looking to streamline your workflow approval process, then you'll want to check out this video about performing workflow approvals w...

Dynamics 365 Customer Service 2023 Release Wave 1 Release Highlights

How to Increase Productivity by Unifying Sales & Marketing in CRM with ClickDimensions.

In this video, you'll learn how to unify your sales and marketing efforts in CRM with the help of ClickDimensions, a popular marketing automat...

Field Asset Management Part 2 Workspaces

This is the second part of a series of seven videos that demonstrate the integration of Dynamics 365 Asset Management, Project Accounting, Sup...

Transform How You Sell With Dynamics 365 Using Microsoft Teams Dialer & Conversation Intelligence

Comparing Segment and Dimension transaction and reporting between Dynamics GP and Business Central

In this video, you'll discover how to achieve similar posting for segmented chart of accounts between Dynamics GP and Business Central. By mas...

Different low code notifications for Dynamics 365 or Dataverse