Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.
If you're a Dynamics 365 Customer Service user, you'll appreciate the latest feature announcement - Create custom summaries for any record typ...
Hello Everyone,Today I am going to share my thoughts on the preview feature: improve engagement by editing emails in live Journeys on Dynamics...
Microsoft has recently shared updates regarding new and retired certifications for Microsoft Dynamics 365. This post provides an overview of t...
If you've been keeping up with the world of Microsoft, you've likely heard the term "Copilot" quite a bit. With so many different types of Cop...
If you're looking to integrate Web APIs and services with a publish/subscribe model, webhooks are the perfect fit. This step-by-step guide is ...
Colleges can effectively manage and utilize data collected from students, faculty, staff, and alumni by using a Customer Relationship Manageme...
As firms continue to engage in digital marketing operations, they acquire vast amounts of marketing data which can offer valuable insights int...
In this blog post, the author delves into the upcoming Dynamics 365 - 2023 Wave-1 update and more specifically, the changes coming to the Cust...
If you are curious about Dynamics CRM Azure-aware plug-ins, Azure Queue, and Power Automate, this post is for you. The post takes you through ...
In this tutorial, we will be discussing how to obtain the user's local system date and time in Dynamics 365 CRM using Webresource. This functi...
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