Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.
If you're a Dynamics 365 Customer Service user, you'll appreciate the latest feature announcement - Create custom summaries for any record typ...
Hello Everyone,Today I am going to share my thoughts on the preview feature: improve engagement by editing emails in live Journeys on Dynamics...
Microsoft has recently shared updates regarding new and retired certifications for Microsoft Dynamics 365. This post provides an overview of t...
Microsoft Dynamics 365 has introduced Dynamics 365 Copilot, the first AI-powered copilot in both CRM and ERP that supports AI tools specifical...
If you've been keeping up with the world of Microsoft, you've likely heard the term "Copilot" quite a bit. With so many different types of Cop...
Colleges can effectively manage and utilize data collected from students, faculty, staff, and alumni by using a Customer Relationship Manageme...
Learn how to free up storage space in Microsoft Dynamics 365 CRM by transferring notes and attachments to SharePoint, Azure Blob Storage, or D...
As firms continue to engage in digital marketing operations, they acquire vast amounts of marketing data which can offer valuable insights int...
In this blog post, the author delves into the upcoming Dynamics 365 - 2023 Wave-1 update and more specifically, the changes coming to the Cust...
Microsoft Viva Sales is the talk of the town in the world of customer relationship management (CRM). It's designed to supercharge your CRM by ...
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