Microsoft Dynamics 365 Customer Engagement: Latest updates

Dynamics 365 Field Service : Create return to vendor transactions

In any Field Service organization, managing parts and inventory efficiently is critical. Sometimes, parts need to be returned to vendors—wheth...

Dynamics 365 Field Service : Configure agreement invoicing

In Dynamics 365 Field Service, Agreements are powerful tools that help automate the creation of Work Orders, Invoices, and Bookings on a recur...

Dynamics 365 Field Service : Create entitlements for agreements

In the world of Field Service, maintaining service quality and ensuring customer satisfaction are top priorities. One way Dynamics 365 Field S...

New Release: Discover What’s New with Text SMS in Dynamics 365

Most sales teams are managing CRM SMS conversations the wrong way! Sales teams today manage dozens of SMS conversations across Leads, Contacts...

Dynamics 365 Business Central online customer milestone (How many customers does Business Central have?)

Date Online Customers 2025.04.08 45,000 2024.07.17 40,000 2023.11.01 30,000 2025.04.08: Just announced at Directions North America, Business C...

Enable Spatial annotations for your frontline technicians using Dynamics 365 Field Service & Teams

Access the new remote assistance capabilities in your mobile Teams app automatically upon release at no additional cost. The post Enable Spati...

What are complex tables in Power Apps / Dynamics 365?

We will understand the concept & usage of complex tables in Power Apps / Dynamics 365. Before we start, make sure to subscribe to CRM Crat...

CDP is key to customer journey orchestration, with Thomas Wieberneit

In a discussion with Thomas Wieberneit, CRM practitioner and Principal of aheadCRM, Gemma Milne explores the essential role that Customer Data...

Blank Audit records and empty ChangedData rows

This blog post sheds light on the issue of blank entries in Dynamics CRM audit and how to decipher the audit data for reporting purposes. Even...

Dynamics 365 and Microsoft Power Platform release planner(preview)

Have you heard about the Dynamics 365 and Microsoft Power Platform release planner in preview? It's currently in beta and not talked about muc...