Microsoft Dynamics 365 Customer Engagement: Latest updates

Microsoft Dynamics 365 Customer Experience Analyst : Configure product families

Product Families in Dynamics 365 Sales provide a structured way to organize and manage related products within the product catalog. A product ...

Position Hierarchy Settings in Dynamics 365 CE

In this post, you’ll learn how to configure Position Hierarchy for Dynamics 365 CE environment – Let’s first look at the sce...

Improving the Customer Journey with Dynamics 365 Marketing

Introduction Did you know that a customer’s journey with your brand is as critical as the product or service you… The post Improvi...

Webinar: With Microsoft Playbooks Deprecating “B”ring back “P”rocess “C”ompliance in Dynamics 365 CRM using Business Process Checklist App!

  Microsoft announced the deprecation of Microsoft Dynamics 365 CRM playbook feature starting July 7, 2023. No worries, it’s time to swit...

KingswaySoft Tools to Ensure Data Integrity of Microsoft Dynamics 365 Products

Dynamics ERP and CRM users know that data integrity is crucial for any organization to manage its business processes and customer relationship...

Revising quotes in Project Operations

Learn how to revise quotes in Dynamics 365 Project Operations by reading this informative post, which explains how to take advantage of this v...

Improve Customer Service with Dynamics Omnichannel

Microsoft Dynamics Omnichannel for Customer Service is an extension of Dynamics Customer Service that enables unified communication between yo...

The changing world of cloud CRM, with Chris Cognetta

In this podcast, technology expert Chris Cognetta, the Chief Technology Innovation Officer of CongruentX, discusses the impact of cloud comput...

Search and find Dynamics 365 records with Microsoft Search

If you're looking for a way to streamline your Dynamics 365 record search, look no further than Microsoft Search. With Microsoft Search, you c...

Digital Transformation in Manufacturing using Microsoft Dynamics 365 Finance and Operations

In industries across the board, technology has enabled digital transformation, however, this transformation has been more visible in service-r...