Dynamics 365 Contact Center Articles

Dynamics 365 Contact Center

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Article

Dynamics 365 Project Operations – Manage exchange rate variances in cash advance transactions

We are announcing the ability to manage exchange rate variances in cash advance transactions in Dynamics 365 Project Operations. This feature ...

M365 Admin 1 month ago 6

Article

Dynamics 365 Customer Service and Contact Center – New “After Conversation Work” presence for representatives in wrap-up

We are introducing the “After Conversation Work” status to the presence feature in Dynamics 365 Customer Service and Dynamics 365 ...

M365 Admin 1 month ago 5

Article

Microsoft SharePoint Online: Restricted access control for sites enforced across Microsoft 365 search

Restricted Access Control (RAC) for SharePoint and OneDrive sites will be enforced across Microsoft 365 search, limiting search results to con...

M365 Admin 1 month ago 3

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Microsoft Teams: AI meeting archive file generation

Microsoft Teams will generate AI meeting archive files capturing key insights to enhance Microsoft 365 Copilot and Facilitator responses while...

M365 Admin 1 month ago 4

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Microsoft Purview: Enhanced user profile in Insider Risk Management alerts

Microsoft Purview Insider Risk Management alerts will display enhanced user profiles with additional Entra attributes and risk signals within ...

M365 Admin 1 month ago 7

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Microsoft Teams: Enhanced delegated calling with delegate call access restrictions and join notifications

Microsoft Teams is adding call delegation enhancements: delegators can lock active calls to block delegate participation and enable warning to...

M365 Admin 1 month ago 4

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Retirement notice: Instances policy location in Microsoft Purview Data Loss Prevention

Microsoft is retiring the Instances policy location in Microsoft Purview Data Loss Prevention on January 6, 2027. Organizations must migrate e...

M365 Admin 1 month ago 5

Article

Power Platform – Evaluation Viewer Role

We are announcing the Evaluation Viewer role in Power Platform. This feature will reach public preview on July 30, 2026. How does this affect ...

M365 Admin 1 month ago 5

Article

90-Day Reminder: Windows 11, version 24H2 and Windows 10 LTSB 2016 reaching end of updates on October 13, 2026

On October 13, 2026, Windows 11, version 24H2 Home and Pro editions, and Windows 10 Enterprise LTSB 2016 will reach end of updates. After this...

M365 Admin 1 month ago 2

Article

Dataverse – Enhance Dataverse record descriptions for Copilot /mention

We are announcing the ability to enhance Dataverse record descriptions for Copilot /mention in Dataverse. This feature will reach general avai...

M365 Admin 1 month ago 3

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