Dynamics 365 Contact Center

Reminder: Upcoming changes to email service notification recipients

If you use Microsoft services, you most likely receive updates through the Message Center. Occasionally, email service notifications are sent ...

Microsoft 365 admin center: Usage reports – Microsoft Copilot with Graph-grounded chat

The Microsoft 365 admin center has started including usage metrics for Microsoft Copilot with Graph-grounded chat into the Microsoft 365 Usage...

Dynamics 365 Business Central: Reset/clear all Filters to defaults on a list

Hi, Readers.Today I would like to share another mini tip about Business Central, how to reset/clear all filters to defaults on the list page i...

Microsoft 365 admin center: Bring your own domain to use for Microsoft 365 product emails

This post discusses an upcoming feature for Microsoft 365 administrators, which will allow them to select a verified domain to be used for sen...

Dynamics 365 Business Central: Show the user’s display name on the top navigation bar when user is signed in

Hi, Readers.Today I would like to share another mini tip about Business Central, how to show the user’s display name on the top navigati...

Use the new Associated Grid Control to display details of other tables in subgrids – Model-driven App / Dynamics 365

With the Associated Grid Control we can configure and show up four subgrids in the form, making it a more intuitive and cleaner form layout, w...

Agents Scripts and Macros with Dynamics 365 Omnichannel

In this article, we'll take a look at how you can leverage Agent Scripts and Macros to deliver superior customer experiences with the Dynamics...

MWC 2025 Dynamics 365 Contact Center

{Do you know} Orchestrate journeys using any marketing interaction in dynamics 365 customer insights

Hello Everyone,Today I am going to share my thoughts on Orchestrate Journeys using any marketing interaction in dynamics 365 customer insights...

{Error} Selected in the From field does not have the option enabled to allow other users to send the email on their behalf

Hello Everyone,Today I am going to show how to resolve the error "Selected in the From field does not have the option enabled to allow other u...