Dynamics 365 Contact Center Articles

Dynamics 365 Contact Center

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Article

Dynamics 365 Business Central: How to quickly identify the first transaction date and the number of days since the last sale with a customer

Hi, Readers.Today I would like to share another mini tip about Business Central, how to quickly identify the first transaction date and the nu...

Dynamics 365 Lab 1 month ago 8

Article

Microsoft Teams: Explicit recording consent for PSTN participants now available in GCC High and DoD

We are introducing explicit recording consent support for PSTN participants joining Microsoft Teams meetings in GCC High and DoD environments....

M365 Admin 1 month ago 4

Article

Microsoft Copilot (Microsoft 365): Session and Response Sharing in M365 Copilot

Session and Response Sharing let Microsoft 365 Copilot users share Copilot chat content through a link. Session Sharing shares a full chat ses...

M365 Admin 1 month ago 3

Article

Build Once, Run Everywhere: Unified Manifest for Office Add-Ins now Generally Available

Unified manifest support for Word, Excel, PowerPoint, and Outlook makes it possible for developers to build a single app that works across Mic...

Microsoft 365 Developer Blog 1 month ago 15

Article

Copilot Studio | Restrict Agent Channels

Copilot Studio lets makers publish their agents to many channels like Teams, Facebook, WhatsApp and more. As an admin, you may want to allow o...

Rajeev Pentyala – Microsoft Power Platform 1 month ago 10

Article

Field Service Technicians Solve Problems. Give Them the Data to Do It Faster.

A field service technician’s real job: making everyone happy when they leave. They need to make the customer happy by getting the machine back...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 1 month ago 8

Article

Microsoft 365 & Power Platform Community Call – July 16th, 2026 – Screenshot Summary

Call Highlights SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...

Warner Digital - David Warner II - Microsoft 365, Patterns and Practices & Microsoft MVP 1 month ago 6

Article

How to build long-running MCP tools on Azure Functions

Learn how to build long-running MCP tools on Azure Functions using Durable Functions. This post explains why synchronous tool calls break down...

Azure SDK Blog 1 month ago 10

Article

Power Automate – Visualize desktop flows with flow chart view

We are announcing the ability to visualize desktop flows with flow chart view in Power Automate. This feature will be available in public prev...

M365 Admin 1 month ago 4

Article

Dynamics 365 Customer Service – Next Best Actions with Customer Intent Agent

We are announcing the ability to select the next best actions (NBA) with Customer Intent Agent In Dynamics 365 Customer Service. This feature ...

M365 Admin 1 month ago 4

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