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Dynamics 365 Contact Center

Discover the Latest 2024 Updates to Dynamics 365 Lead Qualification

In the latest Dynamics 365 2024 release wave 2 plan, Microsoft has improved the Lead Qualification Process, enabling administrators to customi...

1 year ago

We are announcing the ability to use voice proactive outbound analytics in Dynamics 365 Contact Center. This feature will reach general availa...

9 months ago

We are announcing new disposition code functionality which will enable more configurability in indicating the outcome of a voice or chat conve...

1 year ago

We are announcing the ability to use enhanced customer-first direct callbacks in Dynamics 365 Contact Center. This feature will reach general ...

1 month ago

For years, contact centers have relied on traditional IVR scripted workflows to manage customer conversations. While effective for predictable...

2 months ago

We are announcing the ability to use pre-connection audio checks to allow preheating for devices and signaling a representative via an audible...

10 months ago

If you're looking to optimize your data merging workflow in Dynamics 365, this post is a must-read. This tutorial provides a step-by-step guid...

2 years ago

We are announcing the ability to enable deep noise suppression in Dynamics 365 Contact Center. This feature will reach general availability on...

10 months ago

We are announcing the ability to use an optimized setting to update presence in Dynamics 365 Contact Center. This feature will reach general a...

10 months ago

We are announcing the ability to use Copilot’s intent knowledge base to effectively consult with the required workgroups and queues in D...

10 months ago