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Dynamics 365 Contact Center

Choosing the Right Microsoft Partner for Dynamics 365 Contact Center

Most organizations approach a contact center project by comparing platforms—features, licensing, and cost. That’s expected. But with Microsoft...

2 months ago

Satish Reddy By Satish Reddy | Reading time 4 mins Watch as Satish Reddy, CEO of Aha Apps, and Praveen K Ravela, CTO of AMC Technology, o...

2 years ago

We are announcing an improved dialpad experience in Dynamics 365 Contact Center. This feature reached general availability on February 16, 202...

7 months ago

We’re excited to share that as of March 5, 2025, Microsoft Dynamics 365 Contact Center has officially become Health Insurance Portabilit...

1 year ago

We are announcing the ability to reach your customers through your branded mobile application with our mobile messaging experience in Dynamics...

1 year ago

We are announcing the release of the ongoing conversation dashboard in Dynamics 365 Contact Center. This feature will reach general availabili...

10 months ago

We’re excited to announce two enhancements to Dynamics 365 Contact Center, powered by Azure Communication Services (ACS): SMS mobile numbers a...

12 months ago

We are announcing enhanced supervisor actions in Dynamics 365 Contact Center. This feature will reach general availability on November 14, 202...

9 months ago

We are announcing the ability to equip voice agents with custom voice in Dynamics 365 Contact Center. This feature will be available in public...

9 days ago

Dynamics 365 Contact Center introduces a coordinated agent model where AI agents work together across engagement, quality, and operations for ...

3 months ago