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Dynamics 365 Contact Center

Dynamics 365 Contact Center – Enhanced Dialpad for DTMF Tones

We are announcing an improved dialpad experience in Dynamics 365 Contact Center. This feature reached general availability on February 16, 202...

6 months ago

Contact centers play a crucial role in delivering exceptional customer support and driving business growth. With the rise of digitalization an...

1 year ago

We are announcing the ability to reach your customers through your branded mobile application with our mobile messaging experience in Dynamics...

1 year ago

We are announcing the ability to use the Desktop companion application in Dynamics 365 Contact Center. This feature will reach general availab...

1 year ago

We’re thrilled to announce today the general availability of Teams Phone extensibility for Microsoft Dynamics 365 Contact Cente...

11 months ago

To enable the new lead experience, navigate to App Settings >> Lead + opportunity management in the Sales Hub App. On enabling it, we ...

1 year ago

We are excited to preview Service Operations Agent. It’s a new AI-powered capability in Dynamics 365 Contact Center that transforms how admini...

3 months ago

One year ago, Microsoft launched its Contact Center as a Service (CCaaS) solution, powered by AI. This is built on top of the existing Dynamic...

1 year ago

We are announcing the release of the ongoing conversation dashboard in Dynamics 365 Contact Center. This feature will reach general availabili...

10 months ago

From the Power Platform Admin Center for a particular Environment, through Settings >> Product >> Behaviour >> Show le...

1 year ago