Dynamics 365 Contact Center Videos

Maplytics Jan23 Release - Enhancements to Auto Scheduling, Mobile UI, Route Tracking, and more!

Maplytics has released some exciting new updates to its already popular geo-mapping app, making it a must-have for Dynamics CRM users. The lat...

Read related record information using Get Query in WEB API in Power Automate HTTP Action Dataverse

This video tutorial provides insights into retrieving related record information through Get Query in WEB API within Power Automate HTTP Actio...

Resolve complex cases faster using customer support swarming

This video introduces the latest update to Dynamics 365 Customer Service, highlighting how it can help resolve complex cases faster through sw...

Microsoft 365 Copilot: Developer Camp

Microsoft Business Applications October 2024 Launch Event

Krishna Rachakonda on The MVP Show

In this episode of The MVP Show, Krishna Rachakonda shares his background and journey from southern India to the world of tech. He is a Micros...

Microsoft Business Applications Launch Event 2022 release wave 1

The Microsoft Business Applications Launch Event for the 2022 release wave 1 is an exciting peek into the future of Dynamics 365 and the Micro...

Boost Sales Efficiency with Kanban Visualization of Dynamics 365 CRM Records

How to replace a model-driven form with a custom page 🚀

In this video, created in partnership with Microsoft Canada, you'll learn how to replace a model-driven form with a custom page. By following ...

Track IoT Devices in IoT Central

Looking to track your IoT devices in IoT Central? This video tutorial is just what you need. The presenter shares insights on how to extend an...