Dynamics 365 Contact Center Videos

How to amplify contact centers and field service operations with AI

In this video, Jeff Comstock, Corporate Vice President of Dynamics 365 Customer Service, discusses the transformative power of Copilot in enha...

Integrate Mailchimp and Dynamics 365 CRM data seamlessly!

Guided Selling and Process Compliance with Business Process Checklist in Dynamics 365 CRM

In this video, you'll learn about the benefits of using a Business Process Checklist in Dynamics 365 CRM for Guided Selling and Process Compli...

Digital Contact Centre Platform (DCCP) with Sree Yeggina

In this video, Sree Yeggina, an expert in the Digital Contact Centre Platform (DCCP) field, shares her insights and experience with the audien...

Sales accelerator in Sales Insight in Dynamics 365

This video provides an overview of the Sales Accelerator feature in Sales Insight within Dynamics 365. The Sales Accelerator empowers sales te...

Integrating Maps with Microsoft Dynamics 365 Field Service: All you need to know!

This video is your guide to integrating maps with Microsoft Dynamics 365 Field Service, providing all the information you need to get started....

Sales Territory Management in Microsoft Dynamics 365 CE/CRM with Maplytics!

This video is a comprehensive guide to Sales Territory Management in Microsoft Dynamics 365 CE/CRM using the powerful tool, Maplytics. If you'...

How to Create Forms in Dynamics 365 Marketing

This video tutorial provides step-by-step guidance on creating forms in Dynamics 365 Marketing, a powerful tool for creating and automating ma...

ALM for Dataverse | Azure DevOps Services Connections | Dynamics 365 By Srinath Pega

In this video by Srinath Pega, you'll learn about the Application Lifecycle Management (ALM) for Dataverse, including how to establish Azure D...

Welcome to the agentic contact center | Dynamics 365 Contact Center