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Dynamics 365 Contact Center

Dynamics 365 Contact Center – Use Microsoft Teams Phone within Contact Center

We are announcing the ability to use Microsoft Teams Phone in Dynamics 365 Contact Center. This feature will reach general availability on Jul...

1 year ago

We are announcing the ability for administrators to add custom Natural Language Understanding (NLU) models tailored to your organization in Dy...

1 year ago

We are announcing Admin Agent in Dynamics 365 Contact Center. This feature will reach public preview on April 24, 2026. How does this affect m...

4 months ago

We are announcing the ability to contact customers proactively with personalized options in Dynamics 365 Contact Center. This feature reached ...

8 months ago

Dynamics 365 Contact Center provides an intuitive solution enabling service representatives to request, track, and manage their leave seamless...

1 year ago

Table of Contents Introduction The gap between rhetoric and reality is closing with Artificial Intelligence (AI) taking on every aspect…...

1 year ago

We are announcing the ability to enhance troubleshooting with improved error messaging and evaluation retries in the Dynamics 365 Contact Cent...

1 month ago

Entities are the core building blocks in Dynamics 365 CRM, organizing how data is stored, managed, and accessed across the system. Each entity...

1 year ago

Dynamics 365 Business Central 2024 wave 2 (BC25) is generally available. New customers will automatically get the latest builds of Business Ce...

1 year ago

We are announcing the ability to use representatives for commercial proactive engagement in Dynamics 365 Contact Center. This feature will rea...

2 months ago