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Dynamics 365 Contact Center Articles

Dynamics 365 Contact Center

How to to control self-service purchases in the Microsoft 365 admin center

Use the Self-service trials and purchases page within the Microsoft 365 Admin Center to controls settings for self-service purchases and trial...

1 year ago

Imagine a customer service team at a busy call center handling a flood of new requests and inquiries. Each record, including service requests ...

1 year ago

Gain end‑to‑end visibility into agent workflows with screen recording in Dynamics 365 Customer Service and Contact Center to improve coaching,...

3 months ago

The Microsoft 365 admin center will support continuous access evaluation (CAE) from September 2024 to help revoke access from accounts more qu...

1 year ago

Cumulative Update (July, 2024) for Microsoft Dynamics 365 Business Central is now released. BC24: Released Updates for Microsoft Dynamics 365 ...

2 years ago

Recently we had a requirement to make different sets of fields mandatory and non-mandatory on the Quick Create form for Contact, based on the ...

1 year ago

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